Return Policy
We at DC_Desire (PTY) Ltd has the vision to provide our customers with the satisfaction and relaxation that everything will be done as smoothly as possible.
We have a 7 working day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at:
- Email: queries@dcdesire.com
Returned items must have tags still on and be returned in original packaging. Returned items must have no visible signs of wear or use. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted, kindly send your return request at queries@dcdesire.com. In the email request clearly state your order number, issue and images of the issue you are experiencing. Once the refund and return is accepted, the item must be sent via mail to the address that will provided on the email.
* PLEASE DO NOT SEND THE PACKAGE BACK TO THE MANUFACTURER.
We at DC_Desire (PTY) Ltd will handle this situation at hand.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific product.
Exchanges
We at DC_Desire (PTY) Ltd only replace items if the product is defective, damaged, or the wrong size. In the event of this taking place the request for the exchange must be within the 7 day exchange period. We cannot be held responsible for claims submitted outside the exchange period. Kindly note that you will be responsible for covering shipping costs of the courier to and from us.
Kindly contact us at queries@dcdesire.com in the event of an exchange.
Refunds
Refunds (possible)
We can assist you with a refund only if the item is faulty or defective. In the event of this taking place kindly state your order number, the issue you experienced and images of the item you received with the issues clearly to be seen. Email us with your full request at info@dcdesire.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too to us, in a time frame of 1-3 days.